Every dealership is different, but the results speak for themselves. Here's how our consulting and training programs have transformed service department performance.
This multi-franchise Toyota dealership was struggling with inconsistent service advisor performance. RO averages were stagnant at $415, well below the market average. Advisors lacked a structured process for customer write-up and maintenance presentation, resulting in missed revenue on nearly every visit.
We implemented a comprehensive advisor coaching program focused on structured walk-around inspections, menu selling techniques, and consistent customer communication. DMS workflow training ensured advisors could efficiently manage repair orders and present maintenance recommendations.
RO Average Increase
$415 → $468
+$53
Monthly Revenue Impact
per month
Advisor Consistency
45% → 89%
+44 pts
Despite investing in TruVideo and digital inspection tools, this Ford dealership had only 18% technician adoption. Videos were inconsistent, poorly lit, and rarely sent to customers. The technology investment was essentially wasted, and customer approval rates remained low.
We designed a structured video inspection workflow with clear standards for technicians. Training covered camera techniques, customer-friendly language, and efficient capture methods. Advisors were coached on presenting video findings and following up on declined work.
Video Adoption Rate
18% → 78%
+60 pts
Customer Approval Rate
improvement
Inspection Consistency
22% → 91%
+69 pts
"Our service advisors became far more consistent and our RO average increased dramatically. The structured process gave our team confidence and our customers noticed the difference immediately."
Service Director, Toyota Dealership"The training helped our team fully utilize the technology we were already paying for. Video inspection adoption went from almost nothing to a core part of our daily workflow."
General Manager, Ford DealershipEvery dealership has untapped revenue potential. Schedule a free review to find yours.